Refund & Cancellation Policy

This policy applies to all paid services on joliundo, owned and operated by TENZTRO PRIVATE LIMITED, Kerala, India. Payments are processed through Razorpay Software Pvt. Ltd.

joliundo sells digital services (AI generations, job posts, applicant access, resume features). Once a digital service has been consumed — for example a job is published, an applicant credit is used, an AI edit is generated, or an ATS score is produced — the purchase is non-refundable.

• Resume Pro subscription: cancel any time from your dashboard. Cancellation stops the next renewal; access continues until the end of the current billing cycle. No partial refunds for unused days.
• One-time purchases (extra job post, apply pack, top-ups): can be cancelled before the credit is used by emailing billing@joliundo.in within 48 hours of purchase.

We will refund a payment, in full or in part, when:

• You were charged twice for the same purchase due to a technical error.
• A paid feature was completely unavailable for > 48 hours due to a fault on our side.
• The purchase was made fraudulently from your account without your authorisation (subject to investigation).
• The applicable law (e.g. Consumer Protection Act, 2019) mandates a refund.

1. Email billing@joliundo.in within 7 days of the charge.
2. Include your registered email, Razorpay payment id, and reason for the request.
3. We acknowledge within 2 business days and resolve within 7 business days.
4. Approved refunds are credited to the original payment source within 5–10 business days of approval (timing depends on Razorpay & your bank).

Please contact us before raising a chargeback. Unjustified chargebacks may result in suspension of your account and recovery action under applicable law.

TENZTRO PRIVATE LIMITED — billing@joliundo.in